Customer queue management - some resources

The following resources are on the topic of Customer Queue Management in Operations Management:

1. On customer queue management - a brief essay: http://www.gaebler.com/Managing-Queues-in-the-Service-Industry.htm
2. On queue management system: http://en.wikipedia.org/wiki/Queue_management_system
3. On virtual hold system to support customer queue management (pdf): http://www.virtualhold.com/WhitePapers/VHT_Queue-Management-Strategies.pdf
4. Management of perception of waiting time (pdf): http://www.iei.liu.se/fek/frist/722g60/gruppernas_artiklar_och_presentationer_2007/1.111857/4976678.pdf

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